Refund and Returns Policy
Effective Date: 2024/03/01
Thank you for shopping at 69store.lk. We strive to offer you a seamless shopping experience and provide high-quality products across electronic, toys, and fashion categories. Please take a moment to review our refund policy to understand your options in case you encounter any issues with your purchase.
Refund Eligibility
1.1. Refunds are available for unused and undamaged products within 14 days from the date of purchase. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund.
1.2. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. Items that have been used or are not in their original condition are not eligible for refunds.
Returns
2.1. To initiate a return, please contact our customer service team at [email protected] within 14 days of receiving your order. We will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
2.2. Customers are responsible for the return shipping costs unless the return is due to a defect in the product or an error on our part.
Exchanges
3.1. We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [email protected] within 14 days of receiving your order.
Damaged or Defective Products
4.1. In the event that you receive a damaged or defective product, please contact us at [email protected] within 5 days of receiving your order. Provide detailed information and images of the damaged or defective item(s).
4.2. Once we have assessed the issue, we will offer a replacement or a refund, depending on the availability of the product.
Order Cancellation and Changes
5.1. If you wish to cancel or make changes to your order, please notify us within 24 hours of placing your order. We cannot guarantee cancellations or modifications after this time as orders may have already been processed for shipping.
Misdelivered, Lost, or Stolen Packages
6.1. 69store.lk is not responsible for packages that are misdelivered, lost, or stolen after they have been marked as delivered by the shipping carrier. However, we will assist you in tracking down your package by providing relevant information such as tracking details and carrier information.
6.2. If your package is marked as delivered but you have not received it, please contact us within 3 days of the delivery date. We may require additional information or evidence to investigate the issue further.
For any further questions or concerns regarding our refund policy, please contact our customer service team at [email protected]. We are committed to ensuring your satisfaction with our products and services.
Note: This refund policy is subject to change without prior notice. Please refer to the policy on our website for the most up-to-date information.
Need help?
Contact us at [email protected] for questions related to refunds and returns.